MADRIX Forum

Hi There,
Im in the process of purchasing a new laptop. Will Madrix 2 run on Windows 8?

Hello Till2875,
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The supported operating systems for MADRIX 2 are: Windows XP (SP2), Windows Vista and Windows 7.
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When you want to use a Windows 8 PC with MADRIX you will need to upgrade your existing MADRIX KEY to a MADRIX 3 valid KEY and use MADRIX 3.

Thanks for the reply....couple of questions....
-whats the process to upgrade to 3?
-is there a charge for the upgrade?
-will my show files from Madrix 2 transfer over to 3?

Thanks in advance!

Hi!
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1) The process is quick and easy and can be done via e-mail. Step-by-step instructions can be found here: http://help.madrix.com/m3/html/madrix/h ... x_key.html
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2) That depends on the purchase date. You can check if you already have a valid MADRIX 3 license as described here: http://help.madrix.com/m3/html/madrix/h ... pdate.html
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You can check the price list in the MADRIX product brochure: http://www.madrix.com/download/document ... UR-Web.pdf
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3) Yes, you can make an export in MADRIX 2. Learn more here: http://help.madrix.com/m2/html/madrix/h ... _madr.html or using the link of 2)
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If you have any further questions, please do not hesitate to contact us again!

Thanks for the help!
So it seems that I have to upgrade from Madrix 2 to 3. I purchased Madrix in 2011 so I believe I need to purchase the update. I have a couple of problems.... I'm not quite sure what version I have or the process to upgrade. The info on the "about" page of Madrix says dvi. The container that the CD-Rom came in has a sticker on the Back that says dvi start with the serial number next to it that matches the serial # on the "about" page . And the web site that I purchased the LED curtain that Madrix came with says it ships W/ dvi pro. The serial number is 11-10351944. When I follow the instructions on the link to update Madrix key it sends me to an empty folder. Also, The company that I purchased from "Computerized lighting Productions LLC" is not in existence any longer and the website and products have been taken over by another Company, "ShowVisionled". So I'm not sure who I purchase the upgrade from once I've figured it out. Also I'm not quite understanding the pricing guide with all the upgrade options and prices. I just want Madrix to work on my new laptop with Windows 8 installed on it so I'm assuming I only need to "update" my Madrix and not "upgrade" anything. Correct? I sent an email with all the same info but haven't recived a reply. Thanks again for the help!

Hello Till2875,
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You can believe the information of the MADRIX "About" dialog. So you will need an update from MADRIX 2 dvi to MADRIX 3 dvi.
You have upgraded your KEY once from MADRIX KEY dvi start to MADRIX KEY dvi. Because of this you can find a label with MADRIX KEY dvi start on the MADRIX CD cover.
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One of our MADRIX dealer will contact you via e-mail in the next days.
He also will explain you the necessary steps to perform this update.