MADRIX Forum

I'm having a problem with Madrix 5.1b and all fonts showing as garbage on most buttons and interface elements. This was a working installation that only started displaying this behavior after updating. I have tried uninstalling and reinstalling, as well as the various options in restore (i.e. default, fail-safe) and the problem is still present. System is Windows 7 x64.


https://imgur.com/a/9i0HLp4

Any suggestions for fixing this?

Hello plusone,
Welcome to the MADRIX forum.

We want to analyze this issue more in deep and need some more information form you.

• Can you please tell us if MADRIX 5.1b is the only software at your PC which has this issue?

• Was an earlier version of MADRIX 5 running correctly?

• Can you please send us a MADRIX 5 logfile via e-mail to info[at]madrix[dot] com when the used MADRIX KEY is connected?
  To save the logfile please go in MADRIX to "Tools > Logfile" (you can also click the "F6" key at our keyboard, click the button "Save As..." (it is the left button below the list) and enter a name for the Logfile

Guertler wrote: ↑Mon Oct 07, 2019 3:59 pm

• Can you please tell us if MADRIX 5.1b is the only software at your PC which has this issue?

Yes it is; other applications, including others using Qt, are fine.

Guertler wrote: ↑Mon Oct 07, 2019 3:59 pm

• Was an earlier version of MADRIX 5 running correctly?

Yes it was, the last installed version was 5.1.

Guertler wrote: ↑Mon Oct 07, 2019 3:59 pm

• Can you please send us a MADRIX 5 logfile via e-mail to info[at]madrix[dot] com when the used MADRIX KEY is connected?

Email sent

Hello plusone,

Our developers are analyzing the problem at the moment.

Hi i've got a Madrix basic key and I have de same problem ... It's working with my laptop but it doesn't work with my home computer .

I got the same problem with another PC with win7...

Hi Tom,

Can you please send us a MADRIX 5 logfile via e-mail to info[at]madrix[dot] com when the used MADRIX KEY is connected?
To save the logfile please go in MADRIX to "Tools > Logfile" (you can also click the "F6" key at our keyboard, click the button "Save As..." (it is the left button below the list) and enter a name for the Logfile.

Did you install other software after the installation of MADRIX?
Furthermore could you please send us some screenshots of the MADRIX GUI?

Thanks in advance!

No i didn't install any software before instalation .
I've re install Madrix 5.2 on a another computer and i have same problem.
I reinstall Madrix 5 original it's almost the same probleme but i have more menu in french .
Do you have the font of Madrix .
I think this font is corrupted ...
I sent my log file by mail.
Thx

Hi Tom,

Thank you for providing the information.
We will further analyze the issue and keep you updated!

Thank you for your patience.

Hello:

I am having a similar problem with corrupted fonts. It only started tonight. I've been testing out the demo for the last two weeks and it was running fine, and then tonight something changed. I tried reinstalling the software twice without success. Is there a fix for this problem?