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Crash on start
Posted: Tue Dec 10, 2013 1:12 pm
by stemper42
Hi , i have a lot of crashes when i start madrix on my thinkpad t530.
I think problem in graphic card (nvs5400) driver.
What cdn you say about?
Re: Crash on start
Posted: Tue Dec 10, 2013 2:41 pm
by Wissmann
hi, maybe the optimus which comes with the nv5400 cause the issue.
If possible try to run without optimus.
Re: Crash on start
Posted: Tue Dec 10, 2013 9:45 pm
by stemper42
If i try to run madrix with intel graphic it shows 15-16 fps, crashes start after last madrix update.
Re: Crash on start
Posted: Tue Dec 10, 2013 10:09 pm
by Wissmann
yes the performance of the intel is maybe bad, but what about crashes during using the intel graphic?
Re: Crash on start
Posted: Wed Dec 11, 2013 8:56 am
by stemper42
With intel all work's great, but with low fps:)
Re: Crash on start
Posted: Wed Dec 11, 2013 10:23 am
by Wissmann
This is good and bad
.
This means MADRIX have issues with the nvidea and/or optimus driver.
.
Please be so kind and send us a MADRIX logfile to info[at]madrix[dot]com
.
For the moment i have unfortunately no better solution for you.
We already work on this issue but can not promise if there is a solution from our side or if this issue only could be solved by a new driver.
I guess you are running 3D previews?
If so you could try to run 2D Previews instead to improve the performance.
Re: Crash on start
Posted: Wed Dec 11, 2013 8:21 pm
by stemper42
unfortunately it shows 16 fps in 2D preview mode.
Re: Crash on start
Posted: Wed Dec 11, 2013 10:28 pm
by Wissmann
i am sorry to hear this, this sounds bad, we keep searching a solution for this issue.
Re: Crash on start
Posted: Mon Dec 16, 2013 12:27 am
by stemper42
Сигнатура проблемы:
Имя события проблемы: APPCRASH
Имя приложения: MADRIX.exe
Версия приложения: 3.1.0.1
Отметка времени приложения: 5283c0d0
Имя модуля с ошибкой: nvoglv32.DLL
Версия модуля с ошибкой: 9.18.13.1269
Отметка времени модуля с ошибкой: 526ed945
Код исключения: c0000005
Смещение исключения: 00876de1
Версия ОС: 6.1.7601.2.1.0.256.48
Код языка: 1049
Дополнительные сведения 1: 0a9e
Дополнительные сведения 2: 0a9e372d3b4ad19135b953a78882e789
Дополнительные сведения 3: 0a9e
Дополнительные сведения 4: 0a9e372d3b4ad19135b953a78882e789
Sorry for Russian in log;)
As you see problem in nvoglv32.DLL and it means what Madrix try to write something in dedicated memory of graphic card, main strange thing is what it start crashes through time to time.
Re: Crash on start
Posted: Mon Dec 16, 2013 10:14 am
by Wissmann
Hi stemper42,
thank you very much for this hint, also we have seen this and investigate already in this direction. So far we did not think we cause this error by programming so we currently think it is about the driver.
As far as we have a solution we will inform our customer on this website or release a new version.