Error al iniciar Madrix key

[antosolv]

Hola a todos, desde hace unos dias me aparece el siguiente error al inicial Madrix: MADRIX.exe: Start error. The Madrix 5 KEY driver has not been found. Please install the MADRIX Software again.
He desinstalado y instalado de nuevo Madrix, he instalado el driver del key y no consigo que funcione.
Si alguien me puede ayudar lo agradeceria enormemente

[Guertler]

Hello antosolv,

We are sorry to hear about this problem.
To analyze the issue more in deep we are in need of some inforamtion.
So can you please send us an e-mail to info[at]madrix[dot]com with the following information:

• The serial number of the used MADRIX KEY. You will find the serial number as an engraving at the USB plug of the MADRIX KEY or at the backside of the MADRIX KEY box

• A screenshot of the issue

• What happens if the MADRIX KEY is not connected? Starts MADRIX 5 in that case?

• Do you have MADRIX 3 and MADRIX 5 installed? If yes, is MADRIX 3 running and what version of MADRIX 3 do you have installed?

Thank you.

[antosolv]

Hola , este problema lo pude solucionar formateando el pc y volviendo a cargar Madrix 5 pero he vuelto a tener el mismo problema al instalar Madrix 5 en un pc que ya tenia instalada una versión de Madrix 3. En este caso no puedo formatear el pc porque contiene información importante. Que puedo hacer?

[Guertler]

Hello antosolv,

To analyze the problem more in deep and need some more information via e-mail from you.
Please send us an e-mail to info[at]madrix[dot]com with the serial number of your used MADRIX KEY.

The serial number you will find as engraving on the USB connector of your MADRIX KEY.