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dongle not showing up
Posted: Sat Apr 14, 2012 6:02 pm
by rossd
I jst got madrix today plugged in the dongle and the update window came up then disappeared. I tried restarting a few times but the window won't pop up and Madrix still shows no usb key. What do I do??
Re: dongle not showing up
Posted: Mon Apr 16, 2012 8:27 am
by Wissmann
OK, what was the last situation it works, what you have changed after it no more works.
What kind of MADRIX version you have running?
Re: dongle not showing up
Posted: Mon Apr 16, 2012 9:29 am
by Fritzsche
If I may add something:
1) You can always access the update window yourself: In MADRIX, please navigate to the menu "Help" -> "Update MADRIX Version...".
2) We always recommend using the latest release version of MADRIX. Please install MADRIX 2.14, connect your USB key, and start MADRIX. It may take a few moments before the USB key is recognized.