Madrix 3.5a won't open on Windows 10

[dboykin]

I've updated to the version 3.5a and cannot get past the splash screen. It crashes after SMPTE Interface ready.

System Info:
Windows 10 Pro 64bit
Version: 1511
OS Build: 10586.104
Processor: Intel Cor I7-2640M CPU @ 2.80GHz
Installed Ram: 16GB

I tried updating my video card, Windows Updates, and CPU updates with no luck with fixing this issue.

Thanks in advance.

[Guertler]

Hello dboykin,
.
Is your PC connected to the internet at the start of MADRIX 3.5a?
Can you please tell us the serial number of your used MADRIX KEY or interface?.
.
If you don't want to share the serial number in the forum you can contact us via e-mail to info[at]madrix[dot]com

[Affintiy01]

I seem to be having the same issue. Can you help me with the fix for it. I need to be able to load the software so I can get a log file to send in for a key that no longer is working.
Thanks
Ryan

[Guertler]

Hello Affintiy01,

As you can see at the download section of MADRIX, MADRIX 3.5a is an older MADRIX 3 version. So please update your MADRIX 3 to the latest version of MADRIX 3 (at the moment MADRIX 3.6i)
Under the following link you can download MADRIX 3.6i version:
https://www.madrix.com/download/m3/MADR ... l_3_6i.exe

After the installation of MADRIX 3.6i please try again to start MADRIX. If MADRIX will not start, please send us the serial number of your MADRIX KEY via e-mail to info[at]madrix[dot]com. Additional please have look with the "Windows Explorer" to "Documents/MADRIX3/logs" if you can find a so called "Error Logfile". If you can find an error logfile, please send us also this logfile.