Nebula System keeps failing - Multiple units used
Nebula System keeps failing - Multiple units used
Hi Guys
We have a large LED system based around the WS2811 LED . Its a brand new design and installation and its the first time using the Nebula product.
The problems
They system runs fine for a few hours then after a period desides to lock out and stop working . We have tried to replicate to but its just random timeless its locking out . The simple reset see the problem fixed and the system will then run again for a hour or maybe 3-5 hours before the failure reoccurs.
We have up speced with a new more powerful computer and the Led lights are now powered every 50 nodes as recommended. We have swapped the Nebula and we are now at a loss as to what it could be .
This is a multiple venue roll out so its pretty important for us .
Please advise if engineers can remote access and or attend site and what are the fees to do so . UK based project .
Please email me or call me
David Gammon - tel 07715110462
email - david@infiniteaudiovisual.co.uk
We have a large LED system based around the WS2811 LED . Its a brand new design and installation and its the first time using the Nebula product.
The problems
They system runs fine for a few hours then after a period desides to lock out and stop working . We have tried to replicate to but its just random timeless its locking out . The simple reset see the problem fixed and the system will then run again for a hour or maybe 3-5 hours before the failure reoccurs.
We have up speced with a new more powerful computer and the Led lights are now powered every 50 nodes as recommended. We have swapped the Nebula and we are now at a loss as to what it could be .
This is a multiple venue roll out so its pretty important for us .
Please advise if engineers can remote access and or attend site and what are the fees to do so . UK based project .
Please email me or call me
David Gammon - tel 07715110462
email - david@infiniteaudiovisual.co.uk
Re: Nebula System keeps failing - Multiple units used
Hi David,
.
Thank you for getting in touch.
.
In our experience, these issues point to an inadequate supply of power.
.
But as far is I know, our UK representatives and us are already supporting you as best as we can through other channels and I am sure it will be resolved soon.
.
Thanks again,
Martin
.
Thank you for getting in touch.
.
In our experience, these issues point to an inadequate supply of power.
.
But as far is I know, our UK representatives and us are already supporting you as best as we can through other channels and I am sure it will be resolved soon.
.
Thanks again,
Martin