can not connect midi akai APC 40 MK II

[bew]

Hi all
i have problem with midi connection. i don't know why my madrix laptop can't connect to akai apc 40 mk II so i can't to remote the madrix.
every i connect the akai madrix always show "The MIDI device could not be opened"
i was install the live software from ableton but still same.
does anyone know???


thanks

[Schulze]

Hi bew,

Could you please try to start MADRIX only, so that MADRIX is the only software which has access to the MIDI device?
Does that solve the issue?

Thank you!

[bew]

hi schulze

thanks for ur attention

i was try every time to start madrix only but result but still same.
as for you know, the madrix i use is 3.6i and 3 days ago i update to 3.6j but still same cannot connect.
i was remove too the ableton driver but stll same.

that's happened on the 3 days event. on 1st day is okey but the akai connect not at the first i turn on madrix, but after an hour and for 2nd and 3rd the nights mare are happened lol

the day after i update madrix, i try to connect the akai. on the notification tab, enable and remote station can open but when i sent order for the fader like slide, master, color, etc madrix is not respon for that order.

goshh...i don't kno what happened

thanks

[bew]

now i am in office try to connected with akai apc series again.

on my laptop i tried to connected with akai apc 40 but the result is same that's madrix cannot open the midi.

and then i tried to connect to my pc whic is madrix 3.6j are installed.
i connected with akai apc 40. for the first that can to connected. but after i close and try to reconnect that madrix cannot to open.
i try to connected again with akai apc 40mkII but still cannot connect.

i don't know why that can happened. even i was downgrade the madrix version to 3.6f still cannot connect.

and now all my pc and laptop that installed the madrix cannot connect to akai apc series.

for you know i was uninstall the midi software which the i installed before.

thanks

[Schulze]

Hi bew,

Does it also happen, when you start MADRIX 3 directly after system start?
It is important that no other MIDI-using software is running before starting MADRIX 3, since it could cause driver issues.

[bew]

hi schulze
thanks for reply
could i contact u as personal???
thanks

[Schulze]

Hi bew,

Yes, of course.

Please send us an e-mail to info[at]madrix[dot]com.

I'm looking forward to hearing from you!