Madrix 5.1b Corrupted Fonts

[plusone]

I'm having a problem with Madrix 5.1b and all fonts showing as garbage on most buttons and interface elements. This was a working installation that only started displaying this behavior after updating. I have tried uninstalling and reinstalling, as well as the various options in restore (i.e. default, fail-safe) and the problem is still present. System is Windows 7 x64.


https://imgur.com/a/9i0HLp4

Any suggestions for fixing this?

[Guertler]

Hello plusone,
Welcome to the MADRIX forum.

We want to analyze this issue more in deep and need some more information form you.

• Can you please tell us if MADRIX 5.1b is the only software at your PC which has this issue?

• Was an earlier version of MADRIX 5 running correctly?

• Can you please send us a MADRIX 5 logfile via e-mail to info[at]madrix[dot] com when the used MADRIX KEY is connected?
  To save the logfile please go in MADRIX to "Tools > Logfile" (you can also click the "F6" key at our keyboard, click the button "Save As..." (it is the left button below the list) and enter a name for the Logfile

[plusone]

• Can you please tell us if MADRIX 5.1b is the only software at your PC which has this issue?

Yes it is; other applications, including others using Qt, are fine.

• Was an earlier version of MADRIX 5 running correctly?

Yes it was, the last installed version was 5.1.

• Can you please send us a MADRIX 5 logfile via e-mail to info[at]madrix[dot] com when the used MADRIX KEY is connected?

Email sent

[Guertler]

Hello plusone,

Our developers are analyzing the problem at the moment.

[Tom]

Hi i've got a Madrix basic key and I have de same problem ... It's working with my laptop but it doesn't work with my home computer .

[Tom]

I got the same problem with another PC with win7...

[Schulze]

Hi Tom,

Can you please send us a MADRIX 5 logfile via e-mail to info[at]madrix[dot] com when the used MADRIX KEY is connected?
To save the logfile please go in MADRIX to "Tools > Logfile" (you can also click the "F6" key at our keyboard, click the button "Save As..." (it is the left button below the list) and enter a name for the Logfile.

Did you install other software after the installation of MADRIX?
Furthermore could you please send us some screenshots of the MADRIX GUI?

Thanks in advance!

[Tom]

No i didn't install any software before instalation .
I've re install Madrix 5.2 on a another computer and i have same problem.
I reinstall Madrix 5 original it's almost the same probleme but i have more menu in french .
Do you have the font of Madrix .
I think this font is corrupted ...
I sent my log file by mail.
Thx

[Schulze]

Hi Tom,

Thank you for providing the information.
We will further analyze the issue and keep you updated!

Thank you for your patience.

[Kamehana]

Hello:

I am having a similar problem with corrupted fonts. It only started tonight. I've been testing out the demo for the last two weeks and it was running fine, and then tonight something changed. I tried reinstalling the software twice without success. Is there a fix for this problem?