Madrix 5 No Key Error

[tstdxb]

hi,

I am facing difficulty to run the Madrix 5 software, there is already a Madrix key, but it is not getting recognized by the software, below is the video to show the error.

https://1drv.ms/v/s!AtVWYIOoTyWpiFCQyWt ... R?e=gAbsGd

kindly support me, and if the key has been damaged or something else would be the problem?

Regards,

Trinity.

[Guertler]

Hello tstdxb,
Welcome to the MADRIX forum.

Please perform a MADRIX KEY firmware update. Therefor please navigate in MADRIX 5 to "Help > MADRIX KEY > Update MADRIX KEY Firmware".

If the firmware update will not solve the issue, please send us a MADRIX 5 logfile when the KEY is connected via e-mail to info[at]madrix.com
To save the logfile please navigate in MADRIX to "Tools > Logfile", click the button "Save As..." and enter a name for the Logfile.

[tstdxb]

Hi Guertler,
i will try this method and update you soon.
thank you so much for the reply, much appreciated.